Effective Date: 6th October 2025
Cape Haven Heritage (“we,” “our,” or “us”) is committed to protecting the privacy and personal information of all our guests and website visitors. This Privacy Policy explains how we collect, use, and safeguard your information when you stay with us or interact with our website.
1. Information We Collect
We may collect the following types of information:
- Personal details (e.g., name, email address, phone number, postal address).
- Booking information (e.g., check-in/check-out dates, payment details, preferences).
- Website usage data (e.g., IP address, browser type, pages visited).
- Special requests or feedback provided during your stay.
2. How We Use Your Information
We use your information to:
- Process reservations and payments.
- Provide personalized hospitality services.
- Communicate booking confirmations, updates, and promotions.
- Improve our website, services, and guest experience.
- Comply with legal and regulatory obligations.
3. Sharing of Information
We do not sell or rent your personal data. We may share limited information with:
- Service providers (e.g., payment processors, booking systems, IT support).
- Legal authorities when required to comply with applicable laws.
4. Data Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, or misuse. However, no system is completely secure, and we encourage guests to also safeguard their own information.
5. Cookies & Website Tracking
Our website may use cookies to improve functionality, analyze site traffic, and personalize content. You may disable cookies through your browser settings, though some features of our site may not function properly without them.
6. Your Rights
Depending on your location, you may have the right to:
- Access the personal data we hold about you.
- Request corrections or updates to your information.
- Request deletion of your personal data (subject to legal obligations).
- Opt-out of marketing communications at any time.
7. Retention of Information
We retain personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law.
8. Third-Party Links
Our website may include links to third-party websites. We are not responsible for the privacy practices or content of external sites.
9. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will be posted on our website with the revised effective date.
10. Contact Us
If you have questions or concerns about this Privacy Policy or how we handle your information, please contact us at:
📍 Q170 AQUARIUM 1ST ST CC-006-8194, Cape Coast, Ghana
📞 0244339985 | 0244388333
✉️ info@capehavenheritage.com
🌐 www.capehavenheritage.com