Cape Haven Heritage Hotel – Standard Hotel Policies
Check-In & Check-Out
- Check-in time: 2:00 PM
- Check-out time: 12:00 PM (noon)
- Early check-in or late check-out is subject to room availability and may attract additional charges.
Reservations & Payment
- All reservations must be guaranteed with a valid credit card or deposit.
- Full payment or a 50% deposit may be required at the time of booking.
- Unconfirmed bookings may be automatically released after 24 hours.
- We accept cash, mobile money, and major credit/debit cards.
Cancellation & No-Show Policy
- Free cancellation: Up to 48 hours before check-in.
- Cancellations within 48 hours of arrival will be charged 50% of the total stay.
- No-shows will be charged 100% of the first night’s rate.
- Early departures are non-refundable.
Children & Extra Beds
- Children under 6 years stay free when using existing bedding.
- Baby cots are available on request (subject to availability).
Smoking Policy
- Cape Haven Heritage Hotel maintains a strict non-smoking policy in all guest rooms and indoor public areas.
- Designated outdoor smoking areas are provided.
- A cleaning fee may apply for violations.
Pets
- For the comfort of all guests, pets are not allowed on the property.
Food & Beverages
- Outside food and drinks are not permitted in guest rooms or hotel facilities.
- Our restaurant and bar offer a wide selection of meals, beverages, and snacks.
Loss & Liability
- The hotel is not responsible for loss of valuables not secured in the in-room safe or hotel safe at reception.
- Guests are liable for any damage to hotel property caused during their stay.